These Terms of Service ("Terms") govern your access to and use of the Replima website at replima.com and the Replima software ("Replima", "the Service"). By accessing the website or installing and using the software, you agree to be bound by these Terms. If you do not agree, do not use the website or software.
Replima is developed and operated by Replima Team ("we", "us", "our"). You can contact us at admin@replima.com.
Replima is a reputation-management plugin for WordPress that helps businesses fetch and display their online reviews, draft replies with the assistance of AI, send review-request invitations to customers, and receive alerts about new reviews. Replima runs inside your own WordPress installation; we do not operate a central service that processes your end-customer data.
Replima is offered in a free tier and paid tiers. Paid licences are sold per the terms presented at the point of purchase, including price, billing period, and the number of sites covered. Unless stated otherwise, paid licences are annual and grant updates and support for the licence period. Taxes may apply depending on your location.
Replima is, or will be, distributed under the GNU General Public License (GPL) v2 or later, in line with WordPress plugin requirements. Paid licences cover support, updates, and access to premium features.
You agree not to:
You are responsible for using Replima in compliance with the terms of any third-party platform you connect, including Google and Meta/Facebook.
Replima can connect to third-party services that you configure, such as the Google Business Profile API, Google Places API, Meta/Facebook, and AI providers (OpenAI or Anthropic). Your use of those services is governed by their own terms and policies. You are responsible for obtaining and maintaining any required accounts, API keys, and authorisations, and for ensuring your use complies with those providers' terms.
The Replima name, logo, branding, website content, and design are the property of Replima Team and are protected by applicable intellectual-property laws. The plugin code is licensed as described in Section 4. You may not use our trademarks or branding without prior written permission.
Replima is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose and non-infringement. We do not warrant that the software will be uninterrupted, error-free, or that it will achieve any particular result, including the volume, rating, or visibility of reviews.
To the maximum extent permitted by law, Replima Team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or in connection with your use of Replima. Our total liability for any claim relating to the Service shall not exceed the amount you paid us for the licence in the twelve months preceding the claim.
You may stop using Replima at any time by uninstalling the plugin. We may suspend or terminate a licence if these Terms are breached. Provisions that by their nature should survive termination — including intellectual property, disclaimers, and limitation of liability — will continue to apply.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes we will provide reasonable notice where practicable. Continued use of the website or software after changes are published constitutes acceptance of the updated Terms.
For any questions about these Terms, please contact us: